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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q195-Q200):

NEW QUESTION # 195
Which features are part of the ServiceNow Mobile App? (Choose two.)

Answer: A,C

Explanation:
The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
Reference:
1: ServiceNow Product Documentation: ServiceNow Mobile Apps
2: ServiceNow Product Page: Now Mobile - Now Platform
3: ServiceNow Product Documentation: Now Mobile App
4: ServiceNow Product Documentation: Mobile Agent App
[5]: ServiceNow Product Documentation: Reclamation
[6]: ServiceNow Product Documentation: Consumables


NEW QUESTION # 196
Under which condition does the Now Platform NOT create an asset automatically?

Answer: E

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Now Platform can create an asset automatically under the following conditions1:
Configuration normalization: When a configuration item (CI) is normalized, the platform creates a corresponding asset if it does not exist.
Enforced CI verification: When an asset is verified, the platform creates a corresponding CI if it does not exist.
Data synching: When an asset or a CI is updated, the platform synchronizes the data between the two records.
Model characterization: When a model is characterized, the platform creates an asset for each CI that belongs to that model.
Data justification is not a condition that triggers automatic asset creation. Data justification is a process of validating and correcting the data quality of assets and CIs2. References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Data justification


NEW QUESTION # 197
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Answer: B


NEW QUESTION # 198
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)

Answer: A,B,D

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a swap/replace asset task is a type of asset task that is used to replace a faulty or damaged asset with a new or refurbished one1. When an incident is resolved by swapping or replacing an asset, the Incident Management application triggers a swap/replace asset task and assigns it to the asset manager2. When the asset manager completes the task, the following fields are automatically updated in the associated asset record3:
Software allocations: The software allocations of the old asset are transferred to the new asset, and the old asset is marked as unallocated.
Related CI record: The related configuration item (CI) record of the old asset is updated with the new asset information, and the old asset is marked as retired.
Disposal information: The disposal information of the old asset is updated with the reason, date, and method of disposal.
The other options, maintenance contracts and depreciation values, are not automatically updated in the associated asset record when a swap/replace asset task is triggered. Maintenance contracts are not affected by the swap/replace operation, as they are linked to the asset model, not the individual asset4. Depreciation values are not updated automatically, as they are calculated based on the asset cost, depreciation method, and depreciation schedule5. References:
ServiceNow Hardware Asset Management: Asset tasks
ServiceNow Hardware Asset Management: Swap/replace asset task
ServiceNow Hardware Asset Management: Swap/replace asset task workflow
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Depreciation


NEW QUESTION # 199
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

Answer: A

Explanation:
* A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
* The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
* If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
* Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow


NEW QUESTION # 200
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